The Call Center Handbook
| Author | : Keith Dawson |
| Publisher | : CRC Press |
| Total Pages | : 283 |
| Release | : 2007-03-30 |
| ISBN-10 | : 9781482280623 |
| ISBN-13 | : 1482280620 |
| Rating | : 4/5 (620 Downloads) |
Book Synopsis The Call Center Handbook by : Keith Dawson
Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2007-03-30 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
