Download or read book The Ultimate A-To-Z Guide to Hotelier: How to Achieve Complete Customer Satisfaction written by Darwin Gander and published by . This book was released on 2021-09-02 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is all about hotel management and the hospitality industry and is a must-have for students or graduates who are interested in this field. The book provides a vivid idea about how the whole industry works and how one can develop oneself to be a good host and achieve success in this industry. The book contains success stories of various hoteliers which make it even more interesting. Written in simple language, this book is indeed a good guide for the hospitality industry aspirants. The Hospitality Industry is a very unique industry, with many facets to it. Services provided by the Hospitality sector to a guest are in plenty. What makes the service industry so amazing is that it has a lot to offer to both its clientele and the service providers. The term "Hospitality" means cheerful welcoming of people, who may be known or maybe strangers. It is the relationship between a guest and a host. The fact that the hospitality industry can be divided into 3 major sectors, viz. Accommodation, Food & Beverage, and Travel and Tourism are rote. The industry has moved way beyond the old standards of providing a decent room, a clean bed, a square meal. It is no longer what today's traveler is looking for and what hotels and restaurants are aspiring to provide. What is it that guests want - the 'X' - Factor? The 'X' Factor here is making an indelible impression on the minds of the travelers, to create an atmosphere of luxury, of great opulence, add the oomph, bring the WOW into services being offered by the hotels. Hotel companies and their executives are thinking out-of-the-box to provide the ways and means that give what can be very simply described as an EXPERIENCE, an unforgettable one at that.