Download or read book Understanding and Working with Difficult People written by Joseph E. Koob and published by Difficultpeople.org. This book was released on 2008-05 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.